Returns & refunds

Request a return

Our voluntary return guarantee lasts 30 days from dispatch. You also have at least 14 days after delivery of the last item to request a return, or longer where local law requires; whichever deadline is later applies. Email support@buybrazuquinhashorts.com with your order number. We will send the correct return instructions and address. Do not send a parcel to our business correspondence address without authorization.

For a change-of-mind return, the item must be unworn, unwashed and in its original condition, with tags and any hygiene seal intact if supplied. You arrange and pay for tracked return shipping unless applicable law requires otherwise.

Damaged, defective or incorrect items

Email support@buybrazuquinhashorts.com promptly with your order number and clear photos of the item and shipping label. We offer a full refund for manufacturing defects, damage or incorrect items. Photos help us identify and resolve the problem; you do not need to justify why you want a refund for a defective item. A replacement is available if you prefer it. We cover reasonable return shipping when the issue is our error or a confirmed defect.

Cancellations and refunds

You may request cancellation before your order is fulfilled. Once shipped, the return process applies. Eligible refunds go to the original payment method. Where the law permits, we may wait until the returned item or evidence of its dispatch is received. Payment providers may take additional time to post a refund.

Our shorts are printed to order, but choosing from the listed designs, skin tones and sizes does not automatically remove statutory withdrawal or defect rights. EU customers have their applicable 14-day withdrawal right. Nothing here limits rights that cannot legally be excluded.